General Terms and Conditions of Business


Pricing:
The prices are in EURO per apartment, including final cleaning fee of € 40,- and overnight stay tax (€ 1,50 per person and night from 15 years).
Extras: € 9,90 / pet without food
Children up to two years stay free of charge.
Our pricing is not based on fixed dates, but rather on occupancy and duration of the stay. The longer your stay, the cheaper the price per night.

Please indicate at the time of booking if you need a free baby crib or if your four-legged darling will accompany you to us.

Terms of payment:
Your reservation is only guaranteed with the disclosure of your credit card details. Please note that before your arrival your credit card will be pre-authorized for the total price of the reservation (including local taxes and fees). The credit card will be charged on departure. Extras, such as the fee for pets, will be paid at the reception during your stay, or transferred to our account before your arrival.

Arrival:
The check is possible from 3 p.m.. The reception is manned until 6 p.m.. If the arrival is after 6 p.m, please let us know the arrival time. The access card for your apartment is available at the reception on the second floor, St. Veiter Straße 20b. After 6 p.m. the access card for your apartment will be deposited in the card box assigned to you. This box is located right at the entrance. To get to your apartment, follow the signs.

Departure:
We ask for departure until 11 am. In case of late departure and arrival the full room price will be charged. Please hand in your access card at the reception. If the reception is not open, please deposit the card back in the keybox from which it was taken.

Cancellations:
Cancellation of the reservation is free of charge until five days before arrival. In case of later cancellations Stay N Apartments GmbH reserves the right to charge 100% of the price of the overnight stay to the credit card.

Smoking:
Smoking is strictly prohibited in the apartment building and is only allowed outside. Please do not dispose of cigarette remains on the parking lot or in the meadow, but in the designated container near the parking lot or in the garbage can.